There are no refunds on any Appointment, Treatment or Gift Certificate purchases

• Cotswold Head Spa reserves the right to amend our policies, prices, and/or promotions without prior notice.

• Services are subject to availability.

• We operate on a first come, first serve basis and highly encourage booking your appointments in advance.

• Cancellation/Rescheduling Policies: All clients are subject to our studio’s cancellation and rescheduling policy. We require 72 hours notice if you need to cancel or reschedule an appointment. Fees apply to late changes.

• Inappropriate Behaviour: Cotswold Head Spa and it’s professionals have the right to terminate a treatment or package immediately if the client demonstrates inappropriate, abusive, or sexual behaviour.

Gift Certificate Policy

• Our gift vouchers are valid for 6 months from the date of purchase.

• We operate on a first come, first serve basis and highly encourage booking your Gift Certificate appointments in advance.

• We do not be accept expired gift cards.

• If your gift voucher expires, you are welcome to pay a £20 administration fee to extend the voucher by three months.

• Cancellation/Rescheduling Policies: All gift certificate clients are subject to our studio’s cancellation and rescheduling policy. We require 72 hours notice if you need to cancel or reschedule an appointment. Fees apply to late changes.

Cancellation/Rescheduling Policy

• To Reschedule your appointment, we require at least 3 days' notice (72 hours) We do not refund cancellations.

• Rescheduling with less than 3 days' notice will result in an additional fee equal to 50% of the treatment price to change your session date or time.

• No-shows or reschedules within 24 hours of the appointment will incur the loss of your appointment fee (and you will need to pay the full price of a further appointment to rebook a session)

• If your appointment is filled by another client, the late cancellation fee will be refunded, minus our administration charge of £20.